Terms and Conditions

When you register with us on the website or via our call centre as a Bookingline plc customer you are deemed to accept the following General Terms and Conditions:


Although we strive to despatch all purchases within 7 working days, please allow up to 28 days for delivery of your order. Despatch is subject to availability and payment clearance.

If you have not received your goods within 28 days from the date of order, a full refund of the purchase price can be provided unless another delivery period has been mutually agreed.

Postage and packaging rates quoted on Bookingline plc websites are for delivery to UK and Mainland Europe.


When ordering goods from Bookingline plc for delivery to European countries outside the UK, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Bookingline plc, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Formation of Contract

The contract of sale for any Bookingline plc product is accepted and therefore completed at the time at which we send confirmation by email of acceptance of your order (or at the point of payment acceptance on our telephone order line). The contract of sale will be deemed to have been completed in the United Kingdom.

Financial Details and Status

You undertake to ensure that details provided by you for the purpose of ordering products are correct. You also warrant that the credit or debit card used in respect of such orders is your own and that you have sufficient credit or funds available to cover the total cost of each order. You acknowledge that Bookingline plc is entitled to refuse for any reason any order placed by you.


You confirm that you have read, understood and accepted these terms and conditions, together with its procedures and policies for ordering, delivery, payment/billing, cancellation and returns as set out on the relevant pages of the website.

Intellectual Property Rights

The following are the property of Bookingline plc, its content and/or technology providers or its suppliers the copyright in each individual element of the website including without limitation any text, graphics and photographs; the design, selection and arrangement of the website, the software and source codes and any other material on or related to the website. All rights in such elements of the website are reserved to the relevant copyright owners. Visitors to the website may make for their own personal use electronic and/or printed copies of sections of the website solely for the purpose of ordering products from Bookingline plc. Any other reproduction, modification, republication, transmission or distribution of any part of the website is prohibited.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Bookingline plc, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

Access to Bookingline plc related websites including but not limited to www.ec.tv

We take all reasonable steps to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet and technology, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and change these terms and conditions and the privacy policy elsewhere on this website. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and that your continued use of the website following any change to these terms and conditions and/or the privacy policy shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed.


Bookingline plc endeavours to ensure that all the information set out on the website is accurate and current but makes no representations as to the accuracy and currency of such information and accepts no liability for any inaccuracies and/or any other errors and omissions that may occur. Images used on the website are for illustrative purposes only. Bookingline plc will correct any such inaccuracies, errors and omissions as soon as possible once it has been notified of the same. Bookingline plc further accepts no liability for any losses or claims that may arise from any partys inability to access the website or any interruption in access to the website or any technical problem which results in failure to complete a contract of sale. Bookingline plc cannot guarantee that the website is free from infection including without limitation from computer viruses and shall not be responsible for the effect or result of the introduction or entry of any viruses onto the website. Bookingline plc assumes no responsibility for the content, operation or management of any other website to which Bookingline plc website may have links but over which Bookingline plcl has no control. Bookingline plc will not accept liability for any losses you sustain as a consequence of our breach of these terms and conditions unless such losses were reasonably foreseeable to us and you at the time that you used Bookingline plcsl website or the contract for sale of goods by us to you was formed. This does not limit our liability for fraud or for personal injury or death caused by our negligence or breach of duty.

Force Majeure

Bookingline plc will not be responsible for any failure or delay in delivery of products ordered or any damage to such goods where such failure, delay or damage is caused by an event beyond Bookingline plcs reasonable control.


If any part of these terms and conditions is at any time deemed unenforceable the enforceability of any other part shall not be affected.

Entire Agreement

These terms and conditions supersede all prior agreements or arrangements between you and Bookingline plc and constitute the entire agreement between you and Bookingline plc. Governing Law: The contract of sale for any Bookingline plc product will be governed by and construed in accordance with the laws of England, the courts of which shall have non-exclusive jurisdiction in relation to any disputes which may arise there from.


You agree fully to indemnify, defend and hold us, and our, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account details and/or your personal information.


At Bookingline plc we are committed to respecting and protecting your personal information. Please refer to our Privacy Policy. These rules apply to customers ordering from the internet or by phone or any other means.


Please consult our Money Back Guarantee Policy, which applies to products purchased from us. This does not affect your statutory rights in any way.

Pricing and availability

We try to sell our products at the same price across our websites and television channel. We strive to sell our goods at prices no higher than our competitors. If however you find an identical product at another retailer cheaper, please let us know at: support@ec.tv.

We reserve the right to change the price of any item at any time and all orders placed are subject to availability. As we process your order, we will inform you by e-mail, post or telephone if any products you order turn out to be unavailable.